This policy applies to every wholesale order from Vido Manufacturing & Distribution Corp d/b/a SeshSure and forms part of our Terms & Conditions. Where your accepted quote states different shipping terms, the quote governs.
1. Where we ship
To licensed businesses and commercial buyers in the United States and Canada. We ship to commercial addresses that can receive palletised freight or carton deliveries during business hours. We do not ship to consumers or to residential addresses unless agreed in writing.
2. Methods and timing
Production orders ship by ocean freight as standard. Air freight is available on any order at an upcharge quoted at order time. Typical end-to-end time for a production order is about one month of production plus transit; plan roughly a quarter from deposit to delivery for sea, materially less for air. Branded glass-tip runs are about 35 days of production plus shipping. All lead times are estimates; see Terms & Conditions, Section 6.
Sample kits ship domestically from Colorado by ground or parcel carrier, typically within a few business days of licence confirmation. Samples are free for licensed businesses; we may limit quantity or frequency.
Tracking begins at US or Canadian arrival for ocean shipments: arrived at port → customs cleared → out for delivery → delivered. Customers with a hub account see these milestones in their portal and by email.
3. Freight charges, duties, and taxes
Freight is quoted per order and shown on your quote and invoice. Unless your quote says otherwise, prices are exclusive of sales tax, GST/HST, duties, brokerage, and port fees, which are your responsibility. Where we arrange customs clearance, duties and fees are invoiced at cost.
4. Title and risk
Unless your quote says otherwise, title and risk of loss pass to you on delivery to your nominated address. Please make sure someone is available to receive and inspect the delivery; redelivery, storage, and demurrage charges caused by a failed delivery are billed to you.
5. Inspect on arrival
- Count cartons and check for visible damage before signing. Note any damage or shortage on the carrier's delivery record.
- Report visible transit damage within 2 business days of delivery with photographs of the packaging and goods.
- Report shortages or product that does not match the approved specification within 10 business days of delivery.
- Keep the goods, cartons, and packaging until the claim is resolved; we may ask for samples or arrange inspection.
Claims can be filed through your hub account or by email to Sales@seshsure.com with the order number, lot number from the carton, quantity affected, and photos. We acknowledge every claim within one business day.
6. What we do about a valid claim
For goods that are damaged in transit, short, or do not conform to the approved specification, we will at our option replace the affected goods, issue a credit, or refund the price paid for them, including the pro-rated freight. Replacement runs ship on the same method as the original order unless we agree otherwise. This is your exclusive remedy; see Terms & Conditions, Sections 9 and 10.
7. What is not a defect
Natural paper varies slightly in shade and texture from lot to lot. Minor variation within our published tolerances, differences caused by your storage or handling after delivery, and issues with product you have filled, processed, or re-packaged are not defects and are not returnable.
8. Returns
Because our goods are consumables made to order, we do not accept returns for change of mind, over-ordering, or because a product did not perform on a filling machine that was not line-tested with samples first. Custom, branded, and private-label goods are never returnable except under Section 6. Where we do authorise a return, we issue a return authorisation number, goods must be unopened in original cartons, and freight back to us is at your cost unless the return is due to our error.
9. Cancellations
Blank (unbranded) orders may be cancelled before production starts for a full refund of the deposit. Once production has started, cancellation is subject to costs incurred. Custom and branded orders cannot be cancelled after proof approval. Orders in transit cannot be cancelled.
10. Storage
Store cones in a cool, dry place in their original cartons, away from direct sunlight and strong odours. Our 60-day conformity warranty assumes these conditions.
11. Contact
Orders and claims: Sales@seshsure.com · +1 (720) 660-0048 · Vido Manufacturing & Distribution Corp d/b/a SeshSure, 10940 S Parker Rd, Suite 788, Parker, CO 80134.